the printer update could not be downloaded

[Loscovas]

HP are alerting my printer that it needs to download firmware so it tries... and can't. I have gone into all the manual tools on the computer and get the same message BUT there is a dead page at the end of the firmware alert url SO of course the printer cannot download anything. In the HP support and diagnosis tools i get the firmware alert BUT in the downloads there is not a firmware SO I believe that HP issued a firmware alert and posted the file THEN encountered issues and pulled the firmware leaving a dead page BUT did not pull the alert.  so my printer keeps being told to download the firmware but the page is dead ("We're sorry, We can't seem to find the page you were looking for,").
PLEASE either get the firmware sorted and UP or get the alert DOWN. 
I have solved the issue for you, i now need you to do your job and solve the annoying issue for us all out here suffering please

Thanks

[A_Gayathri]

Hi @Loscovas,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 8024 All-In-One Printer . Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Loscovas]

I' m sorry to tell you that we have done this many times already and have done it again now. 

I had said in the posting that when i go as a human to the Website and see that there are 3 fixes available, there are only 2 then when you go  to download, the firmware one is not on the download site. Our printer is polling of it's own accord and being told to download a firmware fix and when it tries it is not there. As i have explained above when you go as a human and click the link for this firmware upgrade... you get ""We're sorry, We can't seem to find the page you were looking for,"" I surmise that HP have pulled the firmware package itself but have not pulled the announcement.  No amount of rebooting the printer is going to solve this. Hope this helps. 

[Loscovas]

Here you are you see, when you go to the link you sent me it says ""a critical firmware update is available" but you go there and there is no firmware update. so i am guessing that the printer is being told the same and is also not finding the update. The printer is autonomous network device so my antivirus and my firewall are irrelevant (other threads). 

[A_Gayathri]

Hi @Loscovas,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!