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Locked

‎09-11-2018 11:39 AM

HP Recommended
Product: Color LaserJet Pro M452nw
Operating System: Microsoft Windows 10 (64-bit)

I try to install the new printer on my computer. It says "périphérique non reconnu" as soon as I plug in the usb wire. so I can't install nor use the printer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2018 12:35 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Maybe try another usb cable and also try to change to different ports on the computer.Sometimes the cable can give problems.First try and see what happens.I will look out for the post and see if i can assist with your problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-11-2018 12:35 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Maybe try another usb cable and also try to change to different ports on the computer.Sometimes the cable can give problems.First try and see what happens.I will look out for the post and see if i can assist with your problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎09-12-2018 04:41 AM

HP Recommended

Thank you very much for the solution. Indeed it was the USB cable. I wonder why brand new printers are sold with usb cable that are not doing the job. I bought a high speed cable and it works perfectly.

Was this reply helpful? Yes No
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