• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-07-2025 01:56 PM

HP Recommended

Dear HP Support Team,

 

I recently acquired an HP OfficeJet Pro 6970 printer, but I am unable to complete the initial setup because the printer keeps prompting me to install the “Setup” ink cartridges. Unfortunately, I do not have the original Setup cartridges that were originally included in the box.

 

I have purchased a full set of brand-new HP 903 original cartridges (genuine HP ink), but the printer does not accept them. After some research, I learned that the OfficeJet Pro 6970 model requires the special Setup cartridges for the initial configuration and won’t proceed without them.

 

Could you please advise me on how to proceed? If possible, I would appreciate your help in obtaining a replacement set of Setup cartridges, or alternatively, a method to bypass this requirement so I can use the printer with the cartridges I already have.

 

Thank you very much in advance for your support

Reply
1 REPLY 1

‎07-07-2025 02:13 PM - edited ‎07-07-2025 02:13 PM

HP Recommended

Hi @albinahti 

You may try the steps in the next video to reset printer ink cartridges.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.