touchpad issue

[nandhi007]

the touchpad i2c hid device showing yellow warning and touchpad settings is missing from windows settings. I have reset my pc and reinstall new windows and even install new drivers from hp website for my pc but it still not fixed

[Kuroi_Kenshi]

Hi @nandhi007,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop's touchpad!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Device Manager:

• Open Device Manager on your computer.
• Locate the touchpad I2C HID device that is showing a yellow warning icon.
• Right-click the device and select Update driver. Choose either to search automatically for updated driver software or browse your computer for drivers if you've downloaded them manually from the HP website.

Uninstall & Reinstall Touchpad Driver:

• In the Device Manager, right-click the touchpad I2C HID device and select Uninstall device.
• Restart your computer. Windows will attempt to reinstall the driver automatically.
• If the issue persists, manually install the latest driver from the HP website again.

Install Chipset and Other Relevant Drivers:

• Ensure that all chipset drivers and other related drivers are installed. These can impact hardware functionality, including the touchpad.

Run Windows Update:

• Go to Settings > Update & Security > Windows Update, and click Check for updates.
• Install any available updates, especially those related to hardware drivers.

BIOS Update:

• Check for any BIOS updates specific to your model on the HP website. Sometimes updates in the BIOS can help resolve hardware issues.

Check Touchpad Settings:

• Ensure that your touchpad is enabled. Some laptops have a function key to toggle the touchpad on or off (often shown with a touchpad icon).

Hardware Diagnostic Tools:

• Use any diagnostic tools provided by HP to test your touchpad hardware. This can sometimes indicate physical issues or failures.

You may refer to this link:

https://support.hp.com/au-en/document/ish_7166540-7166585-16

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,