trying to connect my macbook pro to HP Tango X

[mattbooth1972]

I am trying to connect my Macbook Pro to my HP Tango X.

I have downloaded the HP Smart App onto my computer.

Every time i go onto the app and click add printer the app just crashes.

Can anyone help?

[Kumar0307]

@mattbooth1972, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to print from your Mac using the HP Smart app.

To assist you better, did you download the app from App Store?

1.     If installed from HP.com please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.
2.     If downloaded from the Mac App Store please remove /Users/Username/Library/Containers/HP Smart/containers.plist and then launch HP Smart from the Applications folder and go through the setup again.

Make sure the printer and the Mac are on the same network. You may refer to - Wireless Printer Setup

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Install the printer using the AirPrint driver (recommended)

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Keep me posted. 

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Have a great day!