trying to set up my printer using the disc provided

[Jodi9768]

when running the print and scan doctor,  the scan says i need to install the HP Solution Center  and the HP Imaging Device. im trying to get it from the original disc provided but it will not run, or im not finding it do so.

[Dragon-Fur]

@Jodi9768 

Welcome to the HP Community --

Short Version

The CD won't work.

There is no Solution Center software for download from HP.

Too late, not supported, too old, broken software.

Instead, download and install the Windows Built-in Driver (scroll down).

Longer Version

Unfortunately, this printer is not going to load the original software CD unless you are running XP or maybe Vista.

AND...

Even assuming you are running an ancient Windows OS, the printer software might not install or work.  What?  The container that opens the main print menu was made dependent on Adobe Flash to open the GUI (menu), Flash was killed off by Adobe in 2020 (or around that time).  The result was the software died, too.  All printers dependent on "Solution Center" lost their software around that same time -- it was pulled from online download sources (at least in HP).

Printer Specifications for HP Photosmart Plus B209a, B209b, and B209c All-in-One Printers

"Modern" support for the printer does not include the Solution Center (long banished as broken and unusable).

Windows 10 / Windows 11

The user is advised to install the Windows Print Drivers to establish basic print function.

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Built-in Driver

Old driver is Gone

We see occasional questions about printers for which full driver software installation packages are no longer listed for current (or older) versions of Windows.

The full driver printer software for this printer is no longer listed as available from HP.

When available for the printer and a supported version of Windows, install the Windows Built-in print drivers.

When installed, the Windows print driver provides basic print function.

Reference and Download

 HP Printers - Installing and Using the Windows Built-in Print Driver

Scan? See Section FAQ > How do I use the printer functions with the built-in driver?

Scan your documents and photos:

Complete your scan jobs with a Windows app that works with the built-in driver.

Examples

Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.

Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.

Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows  Scan (in English) to install it.

Troubleshooting for installing the Built-in Print Driver

 HP printers - Windows built-in driver fails to install

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP Photosmart Plus All-in-One Printer series - B209  

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