unable to connect printer to hp+ account

[Lauren191]

My printer is not connecting to the HP+ account.

All options given by virtual assistant completed and issue has not been resolved.

[Sneha_01]

Hi @Lauren191,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble connecting your printer to your HP+ account. Let's go through a few additional steps that might help resolve the issue.

Steps to Troubleshoot HP+ Account Connection Issues

1. Verify Printer Compatibility

• Check Compatibility: Ensure that your printer model is compatible with HP+. You can usually find this information on the HP website or in the printer’s manual.

2. Update Printer Firmware

• Update Firmware: Make sure your printer’s firmware is up to date. Firmware updates can fix bugs and improve connectivity.
  • From Printer Control Panel: Go to Settings > Printer Maintenance > Update Firmware (or similar options based on your printer model).
  • HP Smart App: Open the HP Smart app on your computer or mobile device and check for firmware updates under Printer Settings.

3. Ensure Printer is Connected to Wi-Fi

• Check Wi-Fi Connection: Verify that your printer is connected to the same Wi-Fi network as your computer or mobile device.
  • Printer Control Panel: Go to Network Settings or Wireless Settings and check the Wi-Fi connection status.

4. Use the HP Smart App

• Sign In: Open the HP Smart app and sign in with your HP account.
• Add Printer: If your printer is not listed, try adding it manually:
  • Tap Add Printer.
  • Follow the prompts to add your printer and connect it to HP+.

5. Check HP+ Account Settings

• HP Account: Ensure that your HP account is active and that you are using the correct credentials.
  • Visit the HP Account website to verify and manage your account settings.

6. Reset Printer Network Settings

• Reset Network Settings: Sometimes resetting the network settings on your printer can help resolve connectivity issues.
  • Printer Control Panel: Go to Settings > Network Settings > Restore Network Settings.

7. Reconfigure HP+ Setup

• Reconfigure Setup: Try removing the printer from your HP+ account and then re-adding it.
  • HP Smart App: Go to the app settings, remove the printer, and then follow the setup process again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support