unable to scan after updates

[dw422]

Last spring I had issues with getting my HP Envy 5660 scanner installed. I had no issues with printing, just with scanning.  Apparently some automatic updates came in, and now I cannot get the scanner to work at all.  I tried repeating all of the steps from March 2020, but still cannot get it to work.  

[TEJ1602]

@dw422, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

Are you able to make photocopies on the printer?

Is there any error message when you try to scan?

Have you already tried reinstalling the drivers?

If yes, follow the steps below-

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try scanning.

Keep me posted for further assistance.

[dw422]

I'm sorry for the delay in responding. I usually get an email letting me know there is a response. I did not get one this time.  

I can make photocopies from the printer. I can also scan to the computer from the scanner. However, there is no way to open the device from the computer and scan from there. This makes it much more complicated to choose specifics before scanning.  

I am not sure how to get the network configuration report you referred to.  

I have tried deleting and reinstalling the printer several times using previous instructions and have not had success.  

Thanks in advance for any assistance you can give me!