uninstall printer

[candycane1]

How do I get rid of a Printer that is installed which is an HP ENVY 6000 series but with the word "Direct" in front of the name?  I can't uninstall it and therefore can't install the correct HP ENVY 6000 series printer and driver.

[ferRX]

Hi @candycane1 

No need to uninstall that printer because that is the Wifi signal of the Envy 6000 printer.

Please follow steps from the next video to install your Envy printer:

>> https://www.youtube.com/watch?v=fMbuF5cpCW4&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[candycane1]

With the reply I got I set up and can install and print from my android phone but i need to install and set up so I can print from my computer.  I have HP Smart on here and it says it is installed but it is not installed on the settings menu for my printers.  It isn't even an option.  Just the Direct HP is there and I can't get rid of it.  So, when I try to add a new device it just keeps bringing that device up and it won't work.

[ferRX]

Hi @candycane1 

Ok, then you need to install the Full driver from the next link:

>> https://ftp.hp.com/pub/softlib/software13/printers/EN6000/HPEasyStart-13.4.8-EN6000_51_3_4843_2_Webp...

And follow steps from the next video:

>> https://www.youtube.com/watch?v=ikFTUI7KHvo&ab_channel=TechnologyTips

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.