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Locked

‎03-20-2025 03:51 PM

HP Recommended
Product: HP LaserJet Enterprise 500 MFP M525

Hello, I am unable to unlock any menu on the management screen. The administrator and Tools menu are locked with an admin password, which I don't have. I am trying to install firmware due to error: 99.09.67. Printer HP Laser Jet Enterprise 500 MFP M525

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-20-2025 04:16 PM

HP Recommended

Are you referring to the preboot menu being locked?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎03-20-2025 04:16 PM

HP Recommended

Are you referring to the preboot menu being locked?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎03-23-2025 02:11 PM

HP Recommended

Yes. The printer keeps booting into this menu with error code 99.09.67. I am trying to install the firmware but I need the administrator password to access any of the menus.

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‎04-19-2025 05:22 PM

HP Recommended

Anyone know a solution?

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‎04-19-2025 07:24 PM

HP Recommended

If it constantly boots to that error, then likely the harddrive has failed and needs to be replaced.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
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