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Locked

‎12-17-2023 12:09 PM

HP Recommended
Operating System: Microsoft Windows 11

I have recently changed my internet provider and my wifi settings have changed, and I'm not able to unlock the settings from within the HP Smart app or on the printer itself.  I see from previous answers that I need to reset the printer completely - how do I do this?

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5 REPLIES 5

‎12-17-2023 12:16 PM

HP Recommended

Uninstall the current printer from printers and scanners and uninstall the HP Smart app.

 

 

Download and install the HP Smart App.

 

The app will install new drivers for your printer during the setup as new printer process.

Setup the printer  as a new printer by use of the instructions on the following HP web document

https://support.hp.com/us-en/document/ish_1716406-1413451-16


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‎12-17-2023 12:34 PM

HP Recommended

I am still unable to set up the new network. I can't find anywhere in the Smart App to do this. The printer screen is still locked. How do I reset the printer completely?

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‎12-17-2023 12:39 PM - edited ‎12-17-2023 12:48 PM

HP Recommended

ou are not setting up a new network.

You are just changing the network and network address that your PC associates with the printer.

 

What you need to do is follow the instructions given by the document I provided.

 

https://youtu.be/nDCSPwlQMPU?si=f4GkJKYIBSP6h9O_

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-17-2023 12:49 PM

HP Recommended

I was able to fix it through the support page. Thanks

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‎12-17-2023 12:53 PM

HP Recommended

This refers to a different model. But, I solved the problem on my own. Thanks

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