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‎02-20-2021 04:16 AM

HP Recommended
Product: envoy 5020

I run the update firmware for my printer, but system will not allow me to identify the printer!!

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2021 07:10 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try updating directly from the printer control panel:

https://www.youtube.com/watch?v=GkLOiJFHAjU

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎02-20-2021 07:10 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try updating directly from the printer control panel:

https://www.youtube.com/watch?v=GkLOiJFHAjU

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Tags (1)
Was this reply helpful? Yes No

‎02-21-2021 03:03 AM

HP Recommended

Thanks, Very helpful

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‎02-21-2021 05:02 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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