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HP Recommended
HP ENVY 6055
Microsoft Windows 10 (32-bit)

So I upgraded my Spectrum Router & Modem and now my printer will not pick up to print not even with USB connected yellow flashing light on coroner and ! and a white dotted box flashing 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Follow the steps in this resource to reset the wireless and use HP Smart App to connect the printer to the new network again.

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Once connected, would strongly advise to update the Firmware to the latest version:

https://www.youtube.com/watch?v=1s5syZ5zJ8U

 

These resources will be useful for the printer as well:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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