user intervention

[SidSussex]

One of my laptops will not print says user intervention, my other one does

[Deep_World]

Hi  @SidSussex 
 
Welcome to the HP Support Community!

Thank you for reaching out .
 

I understand that your HP OfficeJet 3835 All-in-One Printer is printing successfully from one laptop, while the other laptop displays a "User Intervention Required" message. I'll be glad to help you with this.

To better understand the situation, kindly help us with the following details:

• What is the make and model of the laptop that is showing the error?
• Is the affected laptop connected to the printer via Wi-Fi or USB?
• Does the issue occur with all documents or only specific files?
• Are you able to print a test page from the printer preferences?

In the meantime, kindly try the following steps and confirm : 

1. Restart the affected laptop, printer, and Wi-Fi router.
2. Open Settings > Bluetooth & Devices > Printers & Scanners and select the HP OfficeJet 3835.
3. Check if there are any print jobs stuck in the queue. If there are, clear them and try printing again.
4. Run the Windows Printer Troubleshooter: 
   • Settings > System > Troubleshoot > Other Troubleshooters
   • Run the Printer troubleshooter.
5. Remove and re-add the printer: 
   • Settings > Bluetooth & Devices > Printers & Scanners
   • Remove the printer
   • Restart the laptop
   • Add the printer again.
6. If you have not already done so, update or reinstall the HP printer driver using HP App.

You may also find the following HP documents helpful:

HP printer is offline or unavailable - click here 

I hope this helps.