user intervention

[Sathish181]

my printer is showing user intervention

[VikramTheGreat]

Hi @Sathish181,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is showing a "User Intervention Required" message, it usually means the printer needs manual action before it can continue. Here's how to troubleshoot it:

1. Check for Paper Issues

• Make sure the paper tray is loaded correctly.
• Remove and reload the paper stack.
• Check for any paper jams or misfeeds.

2. Check Ink Cartridges

• Open the cartridge access door.
• Ensure all cartridges are properly seated and not empty.
• If you recently replaced a cartridge, make sure it’s compatible and installed correctly.

3. Clear Print Queue

• On your computer, go to Control Panel > Devices and Printers.
• Right-click your printer > See what’s printing.
• Cancel all pending jobs.

4. Restart Everything

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer.
• Reconnect the printer and try printing again.

5. Check for Driver or Software Issues

• Open the HP Smart app or go to Official HP® Support to reinstall the correct driver.
• Make sure your printer is set as the default.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat