web interface password

[jhemar]

HI I have a HP Ink tank 415 printer and is already installed and connected to my Home WIFI router. Recently my service provider replaced the router with new one and now i am unable to connect to the printer. Tried running HP smart app but it is asking password to access the web interface. I forget the previous password. How to get it resolved. Please help. Is there any reset option available to reset the web interface password?

[BeemerBiker]

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 415.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

1. Power On: Ensure your printer is turned on.
2. Locate Buttons: On the printer control panel, press and hold the Wireless button and the Cancel button simultaneously for about 3 seconds.
3. Reset: This action will restore the printer to its factory default settings12.
4. If you prefer a visual guide, you can ask CoPilot

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router.

This video shows how to connect to the router: 415
Wi-Fi Direct is explained on page 71 of the User Manual, this Wi-Fi setup avoids configuring the router.
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 68 in this User Manual.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 415
You can find all of the software here: 415. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS.

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 415

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 415

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 415

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.

[jhemar]

hi, thanks for the reply.

but based on the video you shared i can restore the factory setting if it has no password, because in my case after i click the advanced settings it is asking a password which is currently i forgot. 

[BeemerBiker]

Bring up HP Smart on your smartphone or laptop.  Try the default password of 12345678 that is in the user manual..  There is a video here showing HP Smart or you can read this HP Agents instructions.

Let me know if it works.