web services (ePrint and Apps) are not enabled on this printer

[qwerty197]

Hello, I have used hp ePrint before but then I disable the function. It displays web services (ePrint and Apps) are not enabled on this printer and I tried to re-enable but failed.  It appears like this " the printer could not connect to this server." Yet, my printer already connected to the internet as the wireless shows it connected and have a blue light. How do I solve this problem? Please help and thank you in advance.

[MKazi]

@qwerty197

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

I understand that you have an HP OfficeJet 7612 Wide Format e-All-in-One printer and you're unable to enable the web services. There is a message stating "the printer could not connect to this server". Not to worry, I'll be glad to assist you with this case.

If you received an error message when turning on Web Services, try the following troubleshooting tips:

• Restart the printer: Restarting the printer can clear possible error conditions.

• Restart the router: Restarting your router can clear any connection issues. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

• Confirm your printer is connected: Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

     NOTE: If you connect your printer with a USB cable, Web Services cannot turn on.

  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

    Some printers have a wireless  icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected to a wireless network.

• Check the router band setting (wireless connections only): Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

• Check for additional devices that emit radio and wireless signals (wireless connections only): Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.

• Move the printer and router closer together (wireless connections only): Move the printer closer to your wireless router, but no closer than 1.8 m (6 ft). Wireless signals can be weaker at greater distances between the printer and the router.

However, if the issue persists then please perform step 2 to step 7 from this HP document: https://hp.care/2qde9Oh

These steps should help in enabling the web services.

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂