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HP Recommended
Microsoft Windows Server 2012 and older

I am blocked from using certain parts of my hp printer because i am unable to find the custom password

1 REPLY 1
HP Recommended

@ranicat15 -- is there a button on the back of the printer to "reset to factory settings"?

Or, maybe, if the printer has an LCD screen, is there something in the menus to do that "reset" ?

 

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