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HP Recommended
HP office jet pro 9020
Microsoft Windows 7 (64-bit)

I am on the last step of setting up my printer however I am prompted (as in pic below) to enter a printer password and not sure what this is.  My pc does not have a password nor did I have a printer before. 

fax setup wizard.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@AVana

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

We would have to perform a semi-full reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@AVana

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

We would have to perform a semi-full reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.