when trying to add printer to computer get error message.

[Super333ior]

when trying to add printer to computer get error message: Printer driver was not installed. The system can not find the file specified.

[VikramTheGreat]

Hi @Super333ior,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're seeing the error "Printer driver was not installed. The system cannot find the file specified" while trying to install your HP DeskJet 2755e All-in-One Printer on Windows 11, here are some steps to resolve it:

Step-by-Step Fix:

1. Completely Remove Previous Install Attempts:
   • Go to Control Panel > Programs and Features.
   • Uninstall any HP printer software or drivers.
   • Restart your computer.
      
2. Download the Full Driver Package:
   • Go to the official HP driver page for your printer:
     👉 HP DeskJet 2755e All-in-One Printer Software and Driver Downloads | HP® Support.
   • Download the Full Feature Software and Driver.
   • Right-click the downloaded file and choose Run as Administrator.
      
3. Temporarily Disable Antivirus/Firewall:
   • Some security software may block driver installation.
   • Temporarily disable it during installation and re-enable it afterwards.
      
4. Install via HP Smart App (Optional):
   • Download the HP Smart app from the Microsoft Store: HP Smart - Free download and install on Windows | Microsoft Store.
   • It can help detect and install the printer automatically.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support