which file does application belong in?

[pR7qBUsJAHe9]

My computer had a reinstall of Windows 10 including new partitioning.

They also added 4 different users and installed many of my files numerous times in the different users. And the same files within themselves.   I used Wise duplicate finder and have removed, so far, about 80k files. Needless to say, I will not allow them to touch my computer again .

I reinstalled the printer from disk and updated the drivers. The printer is a wireless connection, the deskktop is ehternet.

It is working perfectly.

About a dozen applications are now in "downloads". This includes OJ8600 Full Web Pack 28.0.1315_2   I don't know if they should be left there or moved or removed. If they should be moved would it be to program files or program files x 86 or elsewhere?  What is the process for moving them? Thank you for any assistance.

[Flower_Bud]

@pR7qBUsJAHe9

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, you're in need of support, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Are you able to print from your PC? 

You could uninstall printer drivers from root level and reinstall them: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Hope this helps,

Cheers 🙂

[pR7qBUsJAHe9]

Thank you taking the time to respond.

the printer is working perfectly.

the question is where on the computer do application files belong. the Hp application is currently sitting in  "downloads"

should it be  moved?

[Flower_Bud · Accepted solution]

@pR7qBUsJAHe9

You could delete the download printer files. Since the printer is already installed on your notebook and is already available in C Drive. If you wish to reinstall printer in future, you will have to download the drivers from HP Website. 

Hope this helps,

Cheers!

[pR7qBUsJAHe9]

thank you for your help and patience

[Flower_Bud]

@pR7qBUsJAHe9

You're welcome 🙂

If you need further assistance, feel free to reach out to us 🙂

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂  

Cheers!