why HP software ***bleep*** and dose that work?

[121212132234324]

has anyone got an HP officejet 3830 printer to work more then once? I have to keep unloading and reloading the software each time I print. the HP software just come up with a white screen that says HP and that is it.. printer keeps showing offline.. yet it is on and works. never had an issue with Cannon.. but 2 HP printers same deal. tired of this!!!!. is their software so bad it just dose not work or is the bug known and have a work around. with Covid it is a pain to keep sending these back.

[Jay_G24]

Hi @121212132234324,

I'd like to help!

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[121212132234324]

 with a couple of exceptions this is the way I have tried to fix this issue with HP. sadly after performing the entire procedure it still doesn't work. I can scan to my computer from the printer,  I can email the printer stuff to print from my computer, the computer can see the printer on the network and load it, But  I just can not get the WPS code nor does the HP APP work to install the printer onto the computer. so I can not use it as a normal printer like every other product on the market. the HP software is just junk! without good software nothing works so I thank you for your help, but alas till HP gets their act together this printer is junk and going back. the cost and time wasted on this printer is to the point I could of bought 4 Canon printers. hopefully the store got in some Canon printers as they work great! their software has always worked and I have never had an issue with them. Sadly Covid19 created a lack of Canon printers when I needed to buy one. I took a chance on HP again and was just as disappointed as the first time years ago. 

[Jay_G24]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!