why can't i double side print on a5

[Shannon62]

i can print double sided on a4 but not a5 im not sure why can anyone help me thank you

[Dragon-Fur]

@Shannon62 

Welcome to the HP Community Forum.

Note >> This message includes examples and added information > Ignore anything not relevant to your situation.

If you have not done so,

Install the Full Feature Software / full driver printer software

Video

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

Next.

If Duplex is supported on this size paper, it will usually be available during job configuration.

If the A5 paper size does not show in the list of standard paper sizes, create a Custom Paper Size form.

General Example - HP Smart - Windows - Simple PDF Print - More Settings > Shortcut setup

HP_Smart_Win_PDF_Print_6

General Example - Adobe Reader DC  - PDF Print

PDF_Reader_Main_Menu_Border_4

References / Resources

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Set Printing Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences might require having installed the Full Driver printer software.
• In general:  The printer should be selected as the current printing device.
• If using HP Smart Printing, the Smart Printing driver is selected in the Printer List in the job setup.
• Printing Preferences are available directly from the driver (Devices and Printers) or from within the job setup (software / application used to view and submit the job to the printer).

• Printing Envelopes?  See NOTE
• “Settings” style path to printer > See NOTE-2

Windows 10 / Windows 11

Windows key > Search for and open Control Panel

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

Example - Printing Preferences

9025_Printing_Preferences_Everyday_6

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Print PDF in Adobe Reader DC 

Open the PDF document in Adobe Reader DC 

Click the Print icon

Open Properties

Set Shortcut to Everyday Printing or similar (Plain paper printing, single sided)

Select your Paper Size

Click OK to save change(s) and Exit the Properties menu

Main print menu

If printing at 100% or smaller, Page Sizing & Handling = Actual, Fit / Shrink to fit, percentage (wording varies)

OR

If printing “larger than 100%”, Page Sizing & Handling > Poster

Poster Printing - Notes

• If the file is smaller than the paper size and you need it larger, increase the Tile Size
• If the file is already larger than the paper size, it will be divided into Tiled sheets needed to print the file
• Enter an "overlap" and whether you want the "cut marks" included

When ready, click to Print

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6020 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Shannon62]

Hello thank you for your reply I think duplex printing is on because I can print double side on a4 but when I go to print on a5 and select if I want short side or long side it won’t print 

[Dragon-Fur]

@Shannon62 

You are welcome.

If I have anything else to add to installing the full driver, custom paper size, and job setup, 

I will post back.

Happy 2023!

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Shannon62]

Will this definitely work? And happy 2023

[Repairatrooper]

Hate jumping in but just an observation. Some paper sizes are blocked from duplexing because the dimensions are not long enough to allow the paper to move through the printer properly. I am guessing that the hardware cannot handle A5 if you are printing in the direction of the 5.82" side (long edge first). Feeding the paper short edge first and creating a custom paper size should work but the only way to be sure is to try. Some sizes are blocked to prevent users from damaging the printer or getting frustrated by repeated jams.

[Dragon-Fur]

@Shannon62 

@Repairatrooper is correct, of course.

Printers are limited to not only paper size support - also a factor:  paper size and paper type, too.

"Will this definitely work? "

Specifications > Paper Handling

Media sizes supported (metric)

A4; A5; B5; DL; C6; A6

From the Datasheet -HP ENVY 6020 All-in-One Printer :

Media size Custom (metric): Simplex: 76.2 x 127 mm to 216 x 297
mm; Duplex: 76.2 x 127 mm to 216 x 297 mm
Supported (metric): A4; A5; B5; DL; C6; A6

If it is going to work, the installation of the full driver provides access to the printer features.

... Possibly, the creation of a Custom Paper Size form.

From what I can see, the custom paper size form is perhaps not needed - the A5 appears to be a supported standard size.

What else?

Paper Size is one part -- paper type is related but separate.

For example, duplex printing might work on A5 plain paper but perhaps would not work on a different paper type.

There are no guarantees -- you can try if you would like to do so.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Shannon62]

Hello, I have the paper in portrait so the short edge goes in first I’ve even created my own setting to try and double print but it doesn’t work

[Dragon-Fur]

@Shannon62 

OK - I guess that's your answer.

Sometimes the answer is "No".

If you want do to do so,

Create a document with the "front" side content on page 1 and the "backside" content  on Page 2.

Save - Print on regular paper in duplex and cut the paper in half.

Will that work?

Might, as long as you manage the content and the page sizes in the document correctly.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Shannon62]

i mean that would probably work but i feel like it wouldn't be practical as its for my business to make notebooks  thank you for all your help though