wia or twain

[russ1162]

how do i get the wia or the twain working on the printer ?

[Raj1788]

@russ1162

Thank you for joining the HP Support Community

I would suggest you download and install the full-featured software for the printer.

However, Click on this link: https://support.hp.com/us-en/document/c05300654  to Install and Configure HP Scan Twain

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[russ1162]

I do not see the embedded web services in my printer configuration.

plus i do not have step from this link you sent me.

https://support.hp.com/us-en/document/c05300654 

Thanks,

Russell Heisler

[Raj1788]

@russ1162

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected?

If the printer is connected via WiFi.

Make sure the printer and the computer are connected to the same network.

Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Hope this helps you out!

Have a great day!

Cheers:)

[russ1162 · Accepted solution]

Wia is working now. I used the hp print and scan Doctor 5.2.  The program looked at the problems with the scanner and printer then down loaded the software again for me. Thanks to find that in some other help forum on hp.

Hp print and scan doctor :

https://support.hp.com/us-en/topic/printscandoctor

[Raj1788]

@russ1162

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)