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HP Recommended
HP OfficeJet Pro 8135e All-in-One Printer
Microsoft Windows 11

my wifi connected printer won't print. I've tried for 3+ hours to set up HP Smart, but it freezes on the screen where printer setup appears in the upper left corner.  I' kind of slow, need step by step help

1 REPLY 1
HP Recommended

Hi @livinginpast,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Restart Printer, Computer, and Router

  • Printer: Turn off the printer using the power button. Disconnect the power cord, wait 30 seconds, then reconnect the power cord and turn on the printer.
  • Computer: Restart your computer.
  • Router: Restart your router by unplugging it, waiting for 30 seconds, and plugging it back in.

2. Ensure Printer is Connected to the Wi-Fi Network

  • On the printer control panel, navigate to the Wireless Settings:
    • Touch the Wireless icon or go to Settings > Network Setup > Wireless Settings.
    • Select Wireless Setup Wizard and follow the on-screen instructions to connect the printer to your Wi-Fi network.

3. Install HP Smart App

  • Open a web browser on your computer and go to the HP Smart website.
  • Download and install HP Smart.

4. Add Printer to HP Smart

  • Open the newly installed HP Smart app.
  • Click Add Printer or Set Up a New Printer.
  • Follow the on-screen instructions to add your printer. Make sure your printer is powered on and connected to the same Wi-Fi network as your computer.

5. Check Printer Status in HP Smart

  • After adding your printer, check the status in the HP Smart app. If it shows as offline, proceed with the next steps:
    • Click the Settings icon on HP Smart.
    • Select Network Setup and verify that the printer is connected to the correct Wi-Fi network.
    • If necessary, reconnect the printer to the Wi-Fi.

6. Update Printer Firmware

  • Ensure the printer firmware is up to date:
    • Open HP Smart.
    • Click on your printer, then navigate to Settings > Printer Maintenance > Update Firmware.
    • Follow the on-screen instructions to update the firmware.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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