wifi printer fails to print

[DavidXX]

HP 3630 Printer produces  blank pages BUT -

Test print ok

HP doctor says all ok

Ink levels ok

Anybody any ideas?   HP on line help useless.

[TEJ1602]

@DavidXX, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• What is the Operating System installed on the computer?
• Which application are you trying to print from?

Keep me posted for further assistance.

[DavidXX]

Hi. Thank you for responding.   -

• 1. In the past I have successfully printed from laptop(windows7), ipad and samsung android phone.
• 2. There is still a connection because the printer starts but passes a blank sheet.
• 3.Ink levels are ok and on-line hp doctor says all ok.
• 4. A test print is ok.
• 5. I have tried to print both word documents and pdf. - all now fail.         Has the software been updated?                 Please help.  I have already spent hours trying to resolve this.
• Regards,  David

[TEJ1602]

@DavidXX,

Thanks for replying!

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Hope this helps! Keep me posted. 

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