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HP Recommended

HP

envy 4520

1 REPLY 1
HP Recommended

@Doobie2

 

Welcome to the HP support community.

 

Did you make a copy and check if that prints in color?

If it does not copy in color, follow the steps mentioned in this HP document to fix the issue:- Click here

If it copies in color, let me know which operating system is installed on the computer for further troubleshooing steps?

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.