will not print text from any type of document

[caseyk1]

My HP Envy 6055e suddenly started flashing orange, and now it does not print out text on any document I have tried (Word, PDF or email).  On the email it will print out links and images only. On PDF it only prints out the words that are in a color block.

I have tried several suggestions I found on previous posts, but none have worked.

Please help!!

[VikramTheGreat · Accepted solution]

Hi @caseyk1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out — it sounds like your HP Envy 6055e is experiencing a printing issue where black text is missing, combined with a flashing orange light. Based on what you’ve described, this is likely caused by a black ink issue or a cartridge recognition problem, especially since it prints graphics but not plain text.

Here’s a step-by-step guide,

Step 1: Check Ink Levels and Run Test Page

1. Open HP Smart
2. Go to Printer Settings > Reports > Print Quality Diagnostic Page
3. Look closely:
   • If black is missing or streaked, the black cartridge is likely clogged or empty.

Step 2: Remove and Reinstall Cartridges

1. Power on the printer
2. Open the ink cartridge access door
3. Carefully remove both cartridges (black and tri-color)
4. Gently clean the electrical contacts (gold contacts) on the cartridges and inside the printer using:
   • A lint-free cloth slightly dampened with distilled water
5. Reinsert the cartridges firmly

Important: Make sure you're using genuine HP cartridges. Non-HP cartridges or refilled ones can cause this exact behaviour, especially on HP+ models.

Step 3: Clean the Printhead via Printer Menu or HP Smart

1. In HP Smart, go to:
   • Printer Settings > Tools > Printer Maintenance > Clean Printhead
2. After cleaning, print another test page

You may need to run the cleaning 2–3 times, with a 30-second wait between runs.

Step 5: Update Firmware and Drivers

A bug in outdated firmware can cause partial printing.

1. Download the latest firmware:
   🔗 HP ENVY 6055e All-in-One Printer Software and Driver Downloads | HP® Support
2. Install the latest version of HP Smart and full printer software

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support