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Locked

‎11-08-2022 05:29 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

 

new computer windows 11 printer offline

Category:
1 REPLY 1

‎11-22-2022 03:06 AM

HP Recommended

Hi @yobill,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with connectivity. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:


Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?


How is the printer connected USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

Meanwhile, you may go through the document here and see how it goes. 


Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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