wireless connection will not work

[cindy3265]

The wireless shows connected but offline, trying to connect to new dell laptop. previously was connected through ethernet to old desktop pc. Ethernet cables NOT connected

have tried internet provider, router support and geek Squad

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!

[Reaper_3]

@greenturtle I have the same problem, but ever thing checks out okk. But it remains off line and can not sent anything to the printer to print.

[greenturtle]

Hi @Reaper_3

Thanks for using the HP Support Community.

Try to Uninstall and Reinstall the Software, then use TCP/IP port (following the above post).

Please Uninstall and Reinstall the FULL feature software following these steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[cindy3265]

Thanks so much !!! 

It worked !!!

[greenturtle]

Hi @cindy3265,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!