• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-12-2017 11:29 AM

HP Recommended
Product: HP 6830

 

Attempting to add a new laptop with windows 10 to printer.  Lost wifi acess.  Response:

Built in network capabilities have been disabled.  

Can't reach the computer to fix.  No network administrator, password

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2017 02:58 PM

HP Recommended

Hello, @LG50 - Hope you are well 🙂

 

Thank you for reaching out to HP forums! It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are trying to connect the printer to the network and is getting a message which says "the network capabilities are disabled".

 

I would suggest you perform a factory reset to fix this issue. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Let me know how that goes!

Good luck:)

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
1 REPLY 1

‎11-13-2017 02:58 PM

HP Recommended

Hello, @LG50 - Hope you are well 🙂

 

Thank you for reaching out to HP forums! It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are trying to connect the printer to the network and is getting a message which says "the network capabilities are disabled".

 

I would suggest you perform a factory reset to fix this issue. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Let me know how that goes!

Good luck:)

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.