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- HP Community
- Printers
- Printer Setup, Software & Drivers
- wireless printing

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11-06-2025 01:55 PM
Hi @HARDORW,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
I hear you, this is a common issue when the printer works perfectly with mobile devices but not wirelessly with a laptop. It usually comes down to network configuration or driver settings on the PC. Let’s fix this step by step:
Recommended Fix
- Check Printer’s Wireless Connection
- On the printer, print a Network Configuration Page (usually from Settings → Reports).
- Confirm it’s connected to the same Wi-Fi network as your laptop.
- Remove Wired Printer Instance
- On your laptop:
Settings → Devices → Printers & Scanners → Select HP Printer → Remove Device.
- On your laptop:
- Reinstall Printer for Wireless
- Download the latest HP app for Windows:
👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site - Open HP app → Add Printer → Select your printer from the Wi-Fi list.
- Download the latest HP app for Windows:
- Update Drivers
- If the HP app doesn’t fix it, install the Full Feature Software:
👉 Official HP® Support
- If the HP app doesn’t fix it, install the Full Feature Software:
I hope this helps.
Take care and have an amazing day!
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Regards,
VikramTheGreat
I'm an HP Employee.
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