won't duplex in word

[bobm52ny]

I used to be able to print duplex (on both sides) in Word by clicking one sided printing and choosing 2 sided from the drop down box.  All of the sudden the drop down only has the option of one sided or manually print on both sides.  Could it be a driver problem?  either way please help.

[Raj1788]

@bobm52ny

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Try to print from a different application and check if the option is available?

Could you please help me with the exact model name of your printer?

If you can print double side from a different application uninstall and reinstall the Word application.

I suggest you Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Try to print.

Keep me posted, how it goes!

Cheers:)

[bobm52ny]

I tried but did not work.   A tech said the duplex function needs to be turned on for the driver but I don't know how.

[Raj1788]

@bobm52ny

Could you please help me with the exact model name or the product number of your printer?

Did you try to print from a different application and check if the option is available?

Keep me posted.

Have a great day!

[bobm52ny]

The is the 4 in 1 model 4650.  It has printed duplex all along and now suddenly lost that option.

[ShlomiL]

Hi,
Make sure the Automatic Duplexing option is enabled:

Enter Control Panel > Devices and Printers.
Right-click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.

Now Automatic Duplexing should become available.

Regards,
Shlomi

[bobm52ny]

Tried it but when clicking the device sttings tab it reads "installed" for duplex printing.  The only other option was "not installed." Thanks for trying.