wont Print in Portrait

[Beep05]

Hello Community,

    I have an HP Desktop PC,   OS of Windows 10 Home.    I have an HP Officejet all in one printer  model 8025 .

my problem is :   when I set the preferences to print my document I select the tab to print in PORTRAIT style, BUT,  it will only print  in the LANDSCAPE  Style.

I have made several attempts to go through the settings to choose PORTRAIT style and it will still only print in the LANDSCAPE style.

Is there a way to correct this problem without uninstalling and reinstalling  the  " HP Print Smart " software ????

Thanks for your help

Beep05

[Dragon-Fur]

@Beep05 

Welcome to the HP User Community.

---

@Beep05 wrote:

Hello Community,

    I have an HP Desktop PC,   

OS of Windows 10 Home.   

I have an HP OfficeJet all in one printer  model 8025 .

my problem is :   <when>

I set the preferences to print my document I select the tab to print in PORTRAIT style, BUT, 

it will only print  in the LANDSCAPE  Style.

I have made several attempts to go through the settings to choose PORTRAIT style and it will still only print in the LANDSCAPE style.

Is there a way to correct this problem without uninstalling and reinstalling  the  " HP Print Smart " software ????

Thanks for your help

Beep05

---

The short answer to the last question is,

"What you do depends on the source of the issue."

For example,

If the full driver printer software is installed,

If the print job settings are all selected / verified as correct,

Then,

It is possible the "app" is broken:  Uninstall the app > Restart computer > Install fresh app

In general,

HP Smart > Simple PDF Print can set the current job to print in Portrait or Landscape

It might be necessary - in ADDITION to the settings adjusted in the HP Smart main print menu:

Open More Settings

Select the Shortcut AND verify / adjust the settings in the More Settings menu.

What to do?

• Install the Full Feature Software
• Read / Understand Printing Preferences
• Set up the job in HP Smart, including the More Settings > Shortcut settings
• Click OK to save settings in More Settings and return to the main print menu
• Print the job

Details / How-to / Examples

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Side Bar

What about Presets / saved settings / job setup in HP Smart?

In general, HP Smart does not save previous job settings.

HP Smart, in addition to the features described in this message, does support its own Shortcuts.

NOTE

HP Smart Shortcuts are not the same thing as Printing Preferences Shortcuts.

HP Smart Shortcuts are described here: 

HP Smart Shortcuts (formally Smart Tasks) for Windows and HP Smart Mobile

Where available, Shortcuts can be configured for several print tasks.

• Print: Send a print job to your printer
• Share: Send an email message with attachments
• Save: Save a file locally (on the computer) or save to a cloud storage account, such as Google Drive or Microsoft OneDrive

 HP Printers - HP Smart: Use Shortcuts

AND

HP printers - Use HP Smart app Shortcuts

• Some printers support “printer panel display” shortcuts (shortcuts on the printer)
• How-to and setup details are included in the document.

=========================================================================

Start...

If you have not done so,

Install the Full Feature Software / Full Driver printer software

Installation "how-to" Video

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

============================================================================

Next, information on Printing Preferences

Printing Preferences

Set Printing Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• The printer should be selected as the default and current printing device.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Windows 11

Settings > System > Bluetooth & devices > Printers and scanners

Check the list of devices – Select / Open Printer > Select Printing Preferences

Windows 11 – Settings Path to “Devices and Printers”

Settings > System > Bluetooth & devices > Scroll down > Devices and printers

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Next, examples...

Example - Printing Preferences - Shortcut "Everyday Printing"

9025_Printing_Preferences_Everyday_5

Making use of the Printing Preferences Shortcuts in HP Smart...

General Example - HP Smart - Windows - Print PDF File

Open HP Smart Windows

If not done, Sign into the application

Click to Print Documents

Select and Open the document you want to print

Adjust the options on the Main Print Menu

Click to open More Settings

Select a Shortcut from the top ribbon area

Verify / Adjust the rest of the settings in the More Settings Menu

If tray selection is a problem - select the Tray as opposed to leaving "Automatic"

At the bottom, if enabled, switch OFF "HP Real Life Technologies"

Click OK to save any change(s) and leave the More Settings menu

Back on the main menu, when ready, Click to Print

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_W10_PDF_Print_10

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 8025 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Beep02 · Accepted solution]

Thanks for the information on my problem, I have some avenues to check and see if one of these will fix my problem.

Thanks again community.

Beep05

[Dragon-Fur]

@Beep02 

You are welcome.

Good Luck.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"