worthless wireless printer software

[pochdav]

Long time HP loyalist about to swear off HP products because of faulty software for wireless connection. We bought the photosmart several years ago and never retained good wireless connection having to reboot the printer every time we needed to print from phones, desktop, laptop or tablets. Thinking it was the a local problem I bought a new Envy 6000 and too late discovered the problem is not mine but HP's. As I see it now, this has been a long time problem that HP has failed to address and my opinion of the company has dropped considerably. Partly my fault for not researching earlier but I am soured on HP's dedication to product quality and customer service. 

[Dragon-Fur]

@pochdav 

I've read your message - I realize you are not asking for help.

"Was true"

The old Photosmart 7525 - in the early days - did have issues staying connected. 

I had two of these (7520) printers - one of them did seem to have an inordinate amount of trouble staying awake and connected.  The "other" one seemed fine - different household, different network.  I never did check on why the second printer worked without problems - it was enough that it sailed through without issues.

At least in the case of the Photosmart 7520 (same series and essentially the same printer), the issue was corrected with an update to the printer software.  When?  Honestly, it has been a long time - "years ago"...

Ancient history at this point.

Today

The new Envy 6000 series are not the same printers as the old Photosmart series (of any flavor) - these new printers are not the same in terms of wireless connection abilities and (the new printers are ) certainly not the same (as the old Photosmart series) in most other ways.   New technology.

Sad to see you go...

We will be sorry to lose you, of course.

For those reading:

This new generation of Envy 6000 printers uses a newer initial connection setup method to increase the overall security for the printer.  Yes, even printers can be hacked.

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

Add:  Deskjet Plus 4100 series

For example

Product Specifications for the HP ENVY 6020 All-in-One Printer (5SE16B)

Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

The printer series supports Wireless as explained in the User manual.

User Guide

(Starting on) Page 24     Chapter 3 Connect your printer

NOTE:The printer only supports connections using 2.4 GHz or 5 GHz

This printer supports both 2.4GHz and 5GHz - check to be sure the router is broadcasting on both and select your SSID / network for the bandwidth you want to use.  2.4GHz might reach a bit farther in distance - 5GHz is a bit faster....

If you have not done so, check the following information:

• Page 96  Chapter 9 Solve a problem
• Restore network settings and then reconnect the printer. See Connect using the HP Smart app on page 25.

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Trouble with the setup of your new printer?

If your new (at this writing) Envy 6000 printer has problems you cannot resolve,

We suggest:

Ask here at the Community - Please do tell us what you have tried - we might be able to help

OR

Contact HP Support for your "in Warranty" printer

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HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

Many roads lead to HP Support.

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

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Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6000 All-in-One Printer series 

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