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Locked

‎02-05-2019 04:53 AM

HP Recommended
Product: Officejet Pro 8725
Operating System: Microsoft Windows 10 (64-bit)

All the instructions say the Elitebook & 8725 will recognise each other - they don't. All I get is a blue box asking me to key in the WPS PIN with no clue as to where it may be found.
Advice gratefully received!
Ron

1 REPLY 1

‎02-06-2019 09:34 AM

HP Recommended

@Mitch111,

 

Thank you for becoming an HP Forum member.

 

Going through your post, I understand you want to know the WPS pin. Don't worry I'd be glad to assist you.

 

To provide you with an accurate solution, I'll need a few more details:

  • DId this occur after a power outage or surge?
  • Did it occur after a software or windows update?
  • Did you run HP print and scan doctor?
  • Did you move the router or change the router by any chance?
  • Is it connected to the network via a router or using the WiFi direct feature without a router?

Please follow all the relevant steps from this link:https://support.hp.com/us-en/document/c06006790 (HP Printers - Enter WPS PIN Prompt When Adding a Printer (Windows 10)

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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