your printer is turned off or it is not connected

[simonstvb]

Hi, there have been three days that my mac did not recognize my printer. It said that the printer is turned off or not connected to the wifi. However, the printer is turned on and connected. I can easily print with my iPhone and with another mac.

I downloaded the Hp smart software, but the same message appeared. What I should do?

thanks

[Anand_Andy]

Hi @simonstvb,

Welcome to the HP Support Community

I understand you are facing an issue with the HP Smart app for your HP Photosmart 5520 Printer.  Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Were there any updates done on the PC?
• Have you tried performing any troubleshooting for this issue on your own?

While you respond to that, please go ahead and uninstall the HP Smart app from your MAC PC.

Steps to uninstall HP Smart and reinstall:

• Click Finder, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, check if you are able to access the app.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Add the printer using Apple AirPrint drivers.

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Hope this helps! Keep me posted. 

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