zigzag printing

[lrmstudio]

Hello, yesterday I change computer and now the printer is printing all lines in zigzag, including the test page. Once Ive talked to someone that helped me fix it. I also downloaded the hp smart thinking it would help but it didnt. Happy to get help. thank you

[ferRX]

Hi @lrmstudio 

1. First things first,  what is your printer model name ?

• Deskjet, Laserjet, Photosmart, Smart Tank ? 🤔
• >> https://www.youtube.com/shorts/69HJn_-Yy8s

2. Meanwhile you can try to install Full software driver using HP Easy Start:

• >> HP Easy Start for Windows
• https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL96741/HPEasyStart_17_4_18.exe

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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[lrmstudio]

thank you,

HP OfficeJet Pro 7720 Wide Format All-in-One Printer

this is my model

[ferRX]

Hi @lrmstudio 

Ok, thank you for providing printer model 😇

So, in this case you may need to install Full software driver to make your printer work again.

1. First, remove your printer from Control Panel > Settings > Printers > Remove printer.

2. Then install the next Full software driver for your printer:

• Officejet 7720 - Full software for Windows
• >> https://ftp.hp.com/pub/softlib/software13/printers/OJPRO7720/Full_Webpack-44.11.2778-OJ7720_Full_Web...

3. Restart your computer.

4. Try to print again your document.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.