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chtyrone2 Student
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7610 and 7110 software corrupting each other

Officejet 7610
Microsoft Windows 10 (64-bit)

Officejet 7610 and 7110 software corrupting each other on Windows 10 64 bit machines.

 

We have two HP printers an Officejet 7610 and an Officejet 7110. Both are a3. both are connected by wired network.

 

Whenever I install the two software packages from the HP website, the two software products are  corrupting each other.

Only on Windows 10 64 bit machines.

Works fine on the three Windows 7 machines.

 

Periodically, scanning won't work. So it's a matter of reinstalling, during which the printers get messed up.

If you attempt to print to one printer and it prints to the other.

You create a link to one software packarge and it opens the other.

 

An utter, utter shambles.

 

SMB 1.0 is enabled.

 

I've tried completely uninstalling the both and starting again and they go back to conficting with other during the installation.

I've messing around with this nonsense for months now.

 

and it's happening for all three of the W10-64 bit machines.

IT IS NOT AN ISOLATED PROBLEM !!!

 

Has anyone else got hthis problem?

Has anyone got a system for installing the two, so they're not tramping over the top of one another?

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

7610 and 7110 software corrupting each other

@chtyrone2,

 

Thank you for posting your query on HP Community,

 

Let's try these steps here: 

 

Let's run HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

 

If the issue persists, Let's uninstall the printer from the root level and then reinstall it.

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Please click here (Please enter the product number and then select the correct Operating system and version of Windows before downloading and installing the full feature driver for the respective printer). 
  • In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Let me know how it goes!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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