Can't install OfficeJet 8610 software

[smc4937]

I downloaded the drivers for my HPofficejet Pro 8610 to my Y720 approx 9 months ago.  I didn't use it much and noticed an error today stating that my photos could not print because the printer was offline.  I check the printer and it was connected.  Just to be sure I turned it off - unpluged the power cord - waited 15 seconds - plugged it all pack in and restated the printer.  Sill no connection.  I then deleted the program from my computer planning on reloading it and starting fresh.  Now the program will not load.  I have read and completed the instructions for this issue in a 2018 post and unfortunately I  am still not able to load the program.  

Looking for any assistance to resolve this issue.

[sandytechy20]

@smc4937

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.