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Message 1 of 6
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Cannot Print outside of the HP Smart

HP Recommended
HP 6090
Microsoft Windows 10 (64-bit)

I don't know whose error this is, but it's been a while since I could last use my printer properly.

These days, I can only print via the HP Smart software; otherwise, the printer does not show as an option, and when I try to open the settings --  it says 'Driver unavailable'.

Is there a way to fix this?

It's ruining my day-to-day usage of the printer.

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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HP Recommended

Hi @Aeriuxs

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Message 3 of 6
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HP Recommended

HP OfficeJet Pro 6960 All-in-One Printer series

Model number: SNPRC-1501-02

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HP Support Agent
HP Support Agent
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Message 4 of 6
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@Aeriuxs,

 

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Message 5 of 6
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@Jay_G24

Sorry for the late response; I sent away my computer for improvements.

I've tried all of your steps, and as you can see -- nothing worked. /:

remove failed.gifspooler service is not running.png

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Message 6 of 6
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Nevermind;

apparently this is quite a simple error -- the spooler service was literally not running so I turned it back on manually.

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