06-19-2019 12:48 PM
Connected an OfficeJet 9010 to a Win7 (x32) pc via ethernet cable. Printer installed fine using the built in OfficeJet 9010 driver. When trying to print a test page nothing prints, same with Word etc. Downloaded and tried to install the basic drivers but got the following:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
06-22-2019 11:49 AM - edited 06-22-2019 11:51 AM
Welcome to the HP Community
I recommend you delete the driver at the root level and Install the drivers, follow the steps below:
Remove the USB if connected
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-9010-all-in-one-printer-seri... to download and install the HP Easy Start Printer Setup Software.
Try to print.
Keep me posted, how it goes!
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Have a great day!
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