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‎03-01-2019 11:39 AM

HP Recommended
Product: Dell
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy 4250 which has behaved absolutely impeccably, until today.

When I try to scan, it does so but then comes up with an error message "There was a problem loading your Smart Task"  Annoyingly I can see the scan in the backgound, but can't cancel the error and have to close the app.

I have tried everything I could think of, from switching off/on, restarting PC to uninstalling printer and all HP software and reinstalling.  

BUT still the same.  This error does not appear on the Knowledge Base, or in the Forum as far as I can see.

 

Any ideas as what to try next????

 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2019 08:38 AM - edited ‎03-02-2019 08:41 AM

HP Recommended

Yep,  works very similar to the HP Smart App.  Just a slightly different interface.  Just go to the HP support site https://support.hp.com/us-en/drivers/printers put in your printer details and find the most recent Software/Driver bundle.  I use the scan function quite often so I was very frustrated with the error we are receiving.  I assume it is some Windows 10 issue but again the full HP software and new driver works fine for me.  Hope it will for you as well.

View solution in original post

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16 REPLIES 16

‎03-01-2019 11:46 AM

HP Recommended

Just to clarify - I have no problem printing.  The printer is wi-fi, and has always been so.

Just what happens after the scan completes.

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‎03-02-2019 08:29 AM

HP Recommended

I had the same issue.  It just started today.  I tried uninstalling and reinstalling from the HP Smart App from the Windows Store.  Then I just went to HP site and downloaded the latest full driver set.  The scan works fine now from the regular HP app.  Just not from the Windows 10 HP Smart App.  If that make sense.  After downloading the new driver it placed a new app on my desktop and that one works fine.  The Windows 10 app from the app store still gives me this same Smart Task Error.    Hope this work around helps. 

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‎03-02-2019 08:35 AM

HP Recommended

Thanks for your input.  I like to scan to pdf files - is this something you can do from the "Regular App"?

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‎03-02-2019 08:38 AM - edited ‎03-02-2019 08:41 AM

HP Recommended

Yep,  works very similar to the HP Smart App.  Just a slightly different interface.  Just go to the HP support site https://support.hp.com/us-en/drivers/printers put in your printer details and find the most recent Software/Driver bundle.  I use the scan function quite often so I was very frustrated with the error we are receiving.  I assume it is some Windows 10 issue but again the full HP software and new driver works fine for me.  Hope it will for you as well.

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‎03-02-2019 09:16 AM

HP Recommended

OK.  It's a mystery since I thought I had actually done all of that yesterday, but I have just re-downloaded and set up - and HP Smart is now working, properly, including pdf files.

 

So looks like it's resolved.  But why it happened - we may never know!!!!

 

Thanks

 

Pam

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‎03-02-2019 12:25 PM

HP Recommended

I did all that and still having the problem.  :HalfEyes:

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‎03-03-2019 12:19 AM

HP Recommended

I had to do it twice before it worked (magically) for me.  Can't help any more.  Pam

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‎03-08-2019 05:15 PM

HP Recommended

I still having problems too. So frustrating.

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‎03-11-2019 05:39 AM

HP Recommended

remove the last microsoft update. this was solved my problem with this error.

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