HP OfficeJet 8710 drivers not avaliable

[Mikesecho]

Hi Team,

I have a OfficeJet 8710 connected to several PC's. My desktop connection is fine and I have no issues. However I have problems with my wifes Laptop. I can scan from the printer via wifi to the laptop yet I cant print from the laptop to the printer as it keeps saying that the driver is not avaliable.

I have downloaded the current drivers yet no go.

I have connected directly to the printer via my network and it works fine. It appears to be a driver/wifi issue.

Any thoughts?

Thanks for your help in advance.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.  (can skip this step is not needed)

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:

• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
     https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below

Note: this will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Alternatively, this link will also help to download and install the FULL feature software.

https://123.hp.com/us/en/

Hope that helps!

[Mikesecho]

Thanks so much for the advice. Worked perfectly.

[greenturtle]

Hi @Mikesecho,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[sbeach_25]

I tried the suggested steps with the registry and renaming the files.  Rebooted and still will not install.  I run the install program and it extracts then stops after that step.