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Message 1 of 2
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HP Smart with Windows 10 + ENVY 6234 : message 'problem with scanner detected' - won't scan

HP Recommended
ENVY 6234
Microsoft Windows 10 (64-bit)

Hi,
my printer/scanner ENVY 6234 can print with HP Smart (version 115.152.1.0) but cannot scan with this software.
An error message is displayed on my PC:  'Problem with scanner - please restart or contact HP support'.

I downloaded and ran 'Print and scan doc:tor' , some updates of my printer were done, the diag was ok.

The scanner works fine only when I use 'HP scan' software. 

 

I guess there is a problem with HP Smart, but not with the scanner. How to fix it ?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Valmont

Welcome to the HP Support Community. I'd be happy to assist you.

 

If you are able to make a copy from the glass and able to scan using HP Scan software, it means the scanner hardware is working fine.

 

Have you tried reinstalling the HP Smart app?

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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