11-22-2018 12:36 PM
Apple informs me that my MFP M277dw Color Laser Jet Pro will not work with the next update of the Mac OS (which will be 10.15). Does anyone know if and when the next printer software will be available?
11-22-2018 01:14 PM - edited 11-25-2018 10:58 AM
Mac OS 10.14 (Mojave) has just released some months ago, which the printer is supported on the latest OS.
Any information about future OS compatibility is yet unknown at this time, the OS is only expected to be released in the next winter.
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11-25-2018 10:08 AM
Sorry, but this does not provide a useful answer. In fact, Apple has made it clear that 32-bit apps will not work in the next generation of the Mac OS. They have advised Mac users to contact app developers running 32-bit (which includes HP). What I, and any other Mac users, need to know is whether HP is aware of the change to 64-bit only apps and that they will be issuing a software update for all HP printers and devices currently running 32-bit only well before the next Mac OS update. If the change is made by HP only after the new OS is issued, my HP printer will be useless. While I do not know what "not unknown" means in the initial response below. The change to 64-bit from 32-bit is well known and plans need to be underway at HP now so new software can be issued soon. If HP reads these posts, the company needs to issue an offical response to all printer and device users.
12-11-2018 10:09 AM - edited 12-14-2018 07:24 AM
Thankyou for contacting us.
We would like to inform that All HP Printer Software for Mojave(10.14) are 64bit compatible. Please find the screenshot of the System Information attached.
To understand the issue better could you please provide us the below information.
1- When exactly you received the error message.
2- Can you share the Screenshot of the error message.
3- A System report will help us better. Please follow the document link to generate system report(https://support.apple.com/en-in/HT203001).
12-14-2019 12:53 PM
I get this message every time I try to access HP Director. It is posted on my first post along with my printer info.
Here is my systems report. My MacOS version is in the subject line.
Model Name: iMac
Model Identifier: iMac19,1
Processor Name: 6-Core Intel Core i5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 9 MB
Memory: 8 GB
Boot ROM Version: 1037.60.50.0.0
SMC Version (system): 2.46f12
Serial Number (system): C02YK2TQJV40
Hardware UUID: CCCF57F7-393D-5964-ACBA-494AF4247FB6
12-14-2019 01:50 PM
HP Director is no longer supported by HP. It is outdated software.
HP Color LaserJet CM1312 Multifunction Printer is not supported with macOS 10.15 Catalina. The printer driver for macOS 10.15 is not available from the HP Support site or Apple Software Update. This printer is not AirPrint compatible.
The only option is to upgrade the printer.
Keep me posted for any other assistance.
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