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vwcrzy
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HP easy scan will not scan from flatbed with Mac OS Catalina

hp easy scan
macOS 10.15 Catalina

Using scan to computer on HP 8710 all in One printer, HP easy scan will not scan from flatbed with Mac OS Catalina, gives an error that no document loaded into the auto feeder.

It works fine on my laptop with Mac OS Sierra

 

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HP Support Agent
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HP easy scan will not scan from flatbed with Mac OS Catalina

@vwcrzy

 

I have gone through your Post and I understand your concerns

 

HP Easy Scan Is Not Currently Supported in MacOS Catalina. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c06455960

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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MrGH
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Message 3 of 5
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HP easy scan will not scan from flatbed with Mac OS Catalina

Is there any estimate when HP/Apple will have fixed HPEasy Scan to make it compatible with MacOS Catalina? .. it has been a while since MacOS Catalina came out...

Also, when using the "CHECK FOR UPDATES" function in HP Easy Scan it opens the Apple App store and refers to HP Easy Scan version 1.9.1 which is 2 years old...

 

cheers,

 

G

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HP Support Agent
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HP easy scan will not scan from flatbed with Mac OS Catalina

@MrGH

 

As of now there are no updates when this issue will be sorted out.

 

We are still awaiting a response from Apple Team regarding the same

 

Thank you

KrazyToad
I Am An HP Employee

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Message 5 of 5
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HP easy scan will not scan from flatbed with Mac OS Catalina

macOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

 

Scan to Computer is also fixed with 10.15.3.

 

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

While I may work for HP Inc, the views and opinions expressed here are my own.
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