01-20-2020 02:10 PM
Using scan to computer on HP 8710 all in One printer, HP easy scan will not scan from flatbed with Mac OS Catalina, gives an error that no document loaded into the auto feeder.
It works fine on my laptop with Mac OS Sierra
01-22-2020 05:37 PM
I have gone through your Post and I understand your concerns
HP Easy Scan Is Not Currently Supported in MacOS Catalina. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c06455960
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.
I Am An HP Employee
01-22-2020 10:02 PM
Is there any estimate when HP/Apple will have fixed HPEasy Scan to make it compatible with MacOS Catalina? .. it has been a while since MacOS Catalina came out...
Also, when using the "CHECK FOR UPDATES" function in HP Easy Scan it opens the Apple App store and refers to HP Easy Scan version 1.9.1 which is 2 years old...
01-28-2020 03:06 PM
macOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan. Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.
Scan to Computer is also fixed with 10.15.3.
I did notice that if the printer is in sleep mode, some times an error will be reported. But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.