01-18-2020 03:51 PM
How can I get the HP SCAN shortcut on my new computer (Dell 2019 Win XP) ? On my old computer I had an shortcut icon on the desktop that directed straight to the Scan panel of my Envy 5032, now all I can get is the HP Smart panel. I can't even find where the HP Scan .exe file is in the computer, even after searching with the 'hidden file' option activated, so I can't even create my own shortcut.
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01-21-2020 02:00 PM
Welcome to the HP Support Community.
You wouldn't be able to get that option with Windows XP.
Try these methods of scanning:
Printer control panel: If your printer has a touchscreen control panel with a Scan option, you can use it to scan to your computer or email.
Microsoft Paint (All Windows versions): Search Windows for paint, and then open the Paint desktop app. Click File or the menu icon , and then click From scanner or camera.
Windows Fax and Scan (All Windows versions): Search Windows for fax to open the desktop app, and then click New Scan.
Webscan utility (network printers): Obtain the printer IP address and use it to open the printer's Embedded Web Server (EWS) in a web browser. On your printer's website, click Webscan on the Scan tab.
Let me know if this helps.
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Have a great day!
I am an HP Employee
01-22-2020 03:20 PM
Hi Betty, many thanks for your reply.
You are correct, my version is Windows 10 Home, not XP. Sorry.
I can access the scanner via HP Smart, which also alows me to change some scan settings but not all.
But previously I had a desktop shortcut that got me straight to the scan control pannel where I could fiddle with ALL the scan settings (contrast, brightness etc.) and most importantly : I could save a scan configuration that I had personalised myself. It was called "HP ENVY 5000 series - HP Scan" . The shortcut pointed to "HPScan.ex e" and it was SUPER useful.
Do you know a way to get that shorcut onto my new computer desktop? I can't create it myself because I can't find the exe file.
Thanks, Michel Lebrun
01-23-2020 07:18 AM
Thanks for replying!
Here's what you need to do:
- Click the Search icon on your operating system, type Scan into the search bar,
- from the shown results right-click on Scan To and select Open File Location.
- Right-click on Scanto.exe and select Send to > Desktop,
- it will create a shortcut for the scanning software on your desktop.
If you don't have software, please install the drivers & program for the same: Click here.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
01-23-2020 01:35 PM
Thanks for your reply. Unfortunately problem not solved.
Once I have typed 'scan' in search box, there is no 'scan to' result, only :
"HP scan and capture" app
"Windows fax and scan".
When I open the "Scan" app, message says - to get started, connect to a scanner.
But I am already connected, proof is that I can perform a scan using HP Smart.
Also, when I open the "HP scan and capture" app, and click on Documents, I get similar message - device cannot be found.
Reminder : I mistakenly said I was on Windows XP, in fact I'm on Windows 10 Home.
Is there any other way I can get the Scanto shortcut on my desktop ? Thanks again.
01-24-2020 01:25 PM
Check Windows Image Acquisition settings
In Windows, search for and open View local services.
In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
Look at the Status and Startup Type values.
If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
01-27-2020 07:57 AM
Sandy thanks for your reply.
My WIA settings indicate both "running" and "automatic".
What do I do next?
I'm still getting the message "to get started, connect a scanner" when I click on the scan shortcut in the taskbar, yet I can still perform a scan using the HP Smart app......
Regards, Michel Lebrun
01-29-2020 12:45 PM
OK I have unistalled both HP SMART and HP SCAN & CAPTURE and re-installed them, but the results are the same : please see my previous replies - All comments in my previous replies are still valid.
With HP SCAN & CAPTURE, I have successsfully selected my device in the settings menu, it does appear in the list of selected devices, but when I try to scan something I get "Document HP 500 series (HPFEE082.lan) device cannot be found"
With WINDOWS SCAN APP, when I try to scan something I get "To get started, connect to a scanner".
With HP SMART, there is no problem I can scan OK.
And I still cannot find scanto.exe , and so I still cannot get a desktop shortcut to the scan menu panel that allows me personalise and save different scan settings (contrast etc.).
Does the fact that my Dell computer is connected to a Dell Thunderbolt Dock make any difference?
01-30-2020 12:33 PM
In that case, you can try installing the full feature software and check.
Please click to download the full-featured software.
Have a nice day!!