10-28-2017 12:53 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you want to know how to print envelopes from your HP OfficeJet Pro 8710 All-in-One Printer.
This issue could occur if the print settings are not correct.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide in the links below depending on the operating system installed on the computer:
Let me know how this works.
You have a good day ahead.
04-03-2018 10:45 AM
This is not helpful to me. My issue is that the printer never recognizes the presence of envelopes in the tray and returns the error message "Load Plain Paper, Envelope #10 (4.1x9.5 in.) paper in the tray."
04-04-2018 10:02 AM
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out, however, for an accurate solution I will need more details:
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
What is the size of the envelope you are trying to print?
In the meantime, please try the steps mentioned on this link: https://hp.care/2H7CU5H
Please reply with the details for further assistance.
Eager to help!
I am an HP Employee
10-28-2018 09:09 PM
The software is forcing a .5" margin on the left side of the envelope. There are NO advanced settings to resolve this. So when I print the envelope, it cuts off half of my logo. I've tried to tell the printer properties to print the envelope as borderless but the system says there's a conflict and won't let me do it. (I HATE big brother systems like this.) I have tried to print my envelopes via MS Word, Publisher and Photoshop. The problem is the same with every program - the HP 8710 printer properties forces the left edge to have this HUMONGOUS margin. Please let me know when you've fixed this so I can get rid of my Epson printer (which prints envelopes but has other problems).
02-17-2019 08:47 PM
The only solution we've found for this problem is to tell the printer you're using A6 envelopes. This will let you reduce the margin to 1/8 inch on the top and the side. I don't know why the software engineers haven't fixed this for a standard U.S. #10 envelope! It's absolutely ludicrous. Someone at the top must be saying that it can't be done but it works fine with the A6. One of the support guys figured out this solution for me.
HP used to have good engineers. Don't know what happened.
Anyway, I've printed a bunch of #10 envelopes with this solution.
02-18-2019 11:24 AM
Student, thank you for your solution.
I found another solution that works as well later on. I had tried to google the method for the 8710 printer and found several HP support articles that actually had invalid information. Here's an example:
Out of frustration I did more searching and eventually found this page:
https://support.hp.com/rs-en/document/c04945267 on how to load envelopes and cards. The instructions for loading envelopes seemed to be more complete and they worked with the Word Mailings-Envelope application.
Many of the support articles out there seem to be confused about how to place envelopes in the printer, i.e. position, orientation, etc. Even the Word printer driver for the 8710 has this wrong.
03-17-2019 12:18 PM
I changed my settings on the 8710 Printer to #10 Envelope 4.1" x 9.5"
In word, i changed the paper settings to LANDSCAPE Orientation, Margins .25" x .25" x .25" x .5"
Paper size to 4.1" x 9.5"
This should look like a standard envelope. Make sure you move the paperfeeder on the printer to the correct size, envelope flap up.
Prints like a charm