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‎11-22-2019 07:53 AM

HP Recommended
Product: HP Officejet Pro 9015
Operating System: Mac OS X 10.11 El Capitan

After installing printer on my Apple IMAC, I get the message 'configuring device' when trying to print. This message stays on screen for ages without actually configuring the device.

1 REPLY 1

‎11-25-2019 04:32 PM

HP Recommended

@DaveWislon, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

 

Did you install the printer using the HP Smart App?

How is the printer connected to your computer, USB/Wireless?

Is there any antivirus/security software installed on your computer?

 

Also, share the screenshot of the error screen for further isolating the issue.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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